PRODUCT HELP

Matilda

Help for Matilda apps, Code, APIs and SDKs.

Matilda uses product guides and may check public web sources to troubleshoot your issue. Check the linked sources. Leave out passwords, API keys and personal information.

Try asking

Start a new question

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Start a chat in Matilda

Open a new chat, send your first message and keep a separate conversation for another task in Matilda on the web.

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Recover an incomplete answer

Understand the notice below an unfinished Matilda reply and choose Continue or Retry without repeatedly sending your question.

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Set up single sign-on (SSO)

Connect your organisation's SAML identity provider, test a work account and turn on single sign-on in Matilda on the web.

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Set up your organisation

Name your organisation, choose seats and pay, invite your team, then set up sign-in and seats for a small pilot. These instructions cover Matilda on the web.

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Invite people and manage their roles

Invite people to your organisation, share or revoke invitations and change their roles. Invitations and roles are separate from paid seats.

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Assign seats and check product access

Give organisation members a seat you've paid for, set their own daily limits, or let directory groups give seats.

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Verify your work-email domain

Prove your organisation owns a work-email domain by adding a DNS TXT record, before you use it for single sign-on or directory sync.

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Sign in with your company account

Use your work email to find your organisation’s configured company sign-in. These instructions are for members using Matilda on the web.

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Manage SSO requirements and recovery

Require or relax single sign-on, give roles from identity-provider groups, change how people join, update signing certificates and recover a change that didn't finish.

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Set up Microsoft Entra provisioning

Connect Microsoft Entra to Matilda's directory sync so your directory adds and removes people and groups for you.

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Remove or restore organisation access

Remove someone from your organisation, check offboarding through directory sync and restore access later. Removing access, revoking an invitation and reducing paid seats are separate actions.

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Choose and manage your plan

Compare plans, buy seats for an organisation, change your plan or seats with a price review, cancel or resume, and pay what's due in Matilda on the web.

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Add usage credit and manage balance alerts

Add prepaid usage credit from the Usage page, check what's available, and set a low balance alert where alerts are offered.

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Set purchase and spending limits

Owners set what billing admins can buy on Billing, and how much usage credit can be spent on Usage, for the organisation and for each member.

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Apply promotional credit to invoices

Apply promotional credit from Matilda to your invoices from the Billing page, and check what's left.

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Read usage, statements and invoices

Find your current allowance, recorded activity, monthly usage statements and invoices, and understand what each record measures.

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Create, replace and revoke API keys

Manage credentials for your own tools and applications in Matilda’s web Settings.

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Troubleshoot organisation setup and billing

Find the stage that failed, inspect its current state and recover the original decision without repeating a purchase or losing access.