If a Matilda reply ends before the answer is complete, use the notice below the reply to choose the next action. These steps cover Matilda in a web browser.
Check whether Matilda is still responding
Wait while Matilda is still generating the reply or recovering its connection. Avoid repeatedly sending the same question. Once the response has stopped, read the notice beneath the latest answer.
Choose the next action
| What you see | What to do |
|---|---|
| A message that the answer reached its length limit | Select Continue, when offered, to ask Matilda to continue the answer. |
| A time-limit or incomplete-response notice with Retry | Select Retry to generate another response to the same message. The wording can change. |
| A connection warning | Restore your connection and wait for the chat to recover. Use the action shown beside the answer once it becomes available. |
A saved reply may show an error notice without a Retry control. You can still read the saved text. If no action is offered, start a new chat and include the context you need for a new response.
For example, the length-limit notice offers Continue beside its explanation.
If another attempt is incomplete
- Ask for a smaller part of the task, such as an outline before a full draft.
- If you want a separate conversation, start a new chat and include the context it needs.
- If the problem continues, open Matilda support. Include the exact notice, the time it happened and your browser version. Leave out private conversation text and attachments unless support provides an approved secure way to share them.
A successful retry does not verify the answer's accuracy. Check the result before relying on it for your task.