---
title: "Apply promotional credit to invoices"
summary: "Apply promotional credit from Matilda to your invoices from the Billing page, and check what's left."
url: https://help.maincode.com/products/matilda/v1/en/billing/redeem-promotional-credit
product: "Matilda"
kind: how-to
version: v1
source: MaincodeHQ/matilda-apps@44e52b188d4d324371ee5fb4bb094dc1789ea478
---

# Apply promotional credit to invoices

Apply promotional credit from Matilda to your invoices from the **Billing** page, and check how much is left.

## Check what the credit covers {#check-what-the-credit-covers}

Promotional credit comes off your invoices. It isn't usage credit: it doesn't add to your usage credit balance, buy seats or give anyone access. To pay for usage after the included allowance, [add usage credit](https://help.maincode.com/products/matilda/v1/en/billing/add-usage-credit) instead.

Open your **Settings → Billing** page, or an organisation's **Billing** page. **Promotional credit** appears only while you have credit you can still use. Each credit shows what's left, its **Total**, how much is **Used** and the **Apply by** date.

Owners and billing admins can apply an organisation's credit. Billing viewers can see it but not **Apply credit**.

Matilda issues promotional credit; you can't create your own here. If credit you expected is missing, ask your Matilda contact to check the account it was issued to.

## Apply credit {#redeem-an-eligible-grant}

1. On **Billing**, under **Promotional credit**, select **Apply credit**.
2. If you have more than one credit, choose it under **Credit**. The one with the earliest **Apply by** date is chosen first.
3. Check the **Amount**. It starts at what's left on the credit, or at what you owe now if that's less. You can't apply more than what's left.
4. Select **Apply credit**.
5. Check the confirmation, which names the amount and the credit, then select **Apply**.

The page says the amount was applied and that it comes off your invoices, and the amount left goes down. Check later invoices under **Invoices** on the same page.

![Promotional credit shows what's left, the total, what's been used and the apply-by date. The credit is sample data.](https://help.maincode.com/media/matilda/v1/en/b00044e3dd2cf3ee7671af391af1c5ccf2d4c1b7a73163ff8534f28a81f1510f.png)

The amounts and dates are the actual terms on your account, not the example in the screenshot. Credit past its **Apply by** date, used up or withdrawn no longer appears.

## If the result is uncertain {#if-the-result-is-uncertain}

If the page says **Matilda is checking this credit. You don’t need to apply it again.**, wait for the check. If it says your credit is still being applied, check again shortly.

If you see **We couldn’t confirm your last change**, the credit may already have been applied. Check what's left on the credit, then select **Try again**. Trying again sends the same request, so it can't apply the credit twice. If your role can no longer apply credit, the button is **Check status** instead. This notice stays until the result is confirmed.

**This credit can’t be applied. It may be used up or no longer available.** means nothing was applied. **Applying credit isn’t turned on for your account.** means your account can't use this yet; ask your Matilda contact.

If the credit is missing, expired or can't be applied under your role, contact the organisation owner or your Matilda contact. Keep passwords and payment details private.