---
title: "Sign in with your company account"
summary: "Use your work email to find your organisation’s configured company sign-in. These instructions are for members using Matilda on the web."
url: https://help.maincode.com/products/matilda/v1/en/authentication/sign-in-with-your-company
product: "Matilda"
kind: how-to
version: v1
source: MaincodeHQ/matilda-apps@44e52b188d4d324371ee5fb4bb094dc1789ea478
---

# Sign in with your company account

Use your work email to find your organisation’s configured company sign-in. These instructions are for members using Matilda on the web.

## Sign in {#sign-in}

You may see cookie choices on the sign-in page. **Use essential cookies only**
keeps optional measurement off and does not affect company sign-in. You can
change the choice later from **Cookie choices** or the
[privacy policy](https://matilda.com/privacy#measurement).

1. Open the [Matilda sign-in page](https://matilda.com/login).
2. Enter the work email your Matilda invitation or organisation uses. Select **Continue with SSO** when shown. If the button still says **Continue**, select it to find your sign-in method.
3. If Matilda directs you to your company provider, choose that same work account. At Microsoft, choose another account if the browser has selected your administrator or personal identity.
4. Complete your organisation’s normal password, MFA and device checks.
5. If you have an invitation, return to it, check the organisation and select **Accept invitation**.

Do not enter your Microsoft password into a Matilda support form. Enter provider credentials only on your provider’s own sign-in page.

![Work-email discovery offers Continue with SSO for an example company identity. Matilda does not ask for its provider password.](https://help.maincode.com/media/matilda/v1/en/e41cc5d5701d73fc3f791787b004f90d891716d0a653494027172c20332d98e3.png)

![An unavailable invitation explains how to check the invited account without exposing another person’s invitation.](https://help.maincode.com/media/matilda/v1/en/ff2cdd063531f776a41f2c0c3733316778c2e7921f97f9a7f9fb7bb697a12e33.png)

## Find your organisation and usage context {#find-your-organisation-and-usage-context}

Open the account menu at the bottom of the chat sidebar. The organisations you belong to are listed under **Chat as**, below **Personal**. If you also administer an organisation, **Organisation settings** in the same menu opens its settings; members don't need it. Sign-in, membership and a paid seat are separate: your administrator may need to complete an invitation, directory sync or seat assignment.

To send organisation Chat messages, choose the organisation under **Chat as**. Confirm the current name before sending. A fresh page starts as Personal, and switching starts a new chat; your earlier chats stay in your history.

![The account menu lets a member choose Personal or an organisation before sending a new Chat message.](https://help.maincode.com/media/matilda/v1/en/1a9d4b43e94c256bae30bc7f7c87df37916356fca12473bc7a85434265bd91a1.png)

## If sign-in does not work {#if-sign-in-does-not-work}

| What happened | What to do |
| --- | --- |
| Matilda does not take you to company sign-in | Check the exact work-email domain. Ask your identity administrator whether its connection is active. Do not create a separate password identity to bypass required SSO. |
| Microsoft says you do not have access | Check that you used the assigned work account. Ask your company administrator to inspect application assignment and the safe error/correlation details. Keep MFA and device policy enabled. |
| The work email did not match a verified domain | Choose the intended work identity. Your administrator should check its emitted email claim against Matilda’s verified domains. |
| Invitation unavailable | Compare the signed-in and invited emails. Ask the administrator to check pending invitations and existing membership; unavailable does not necessarily mean expired. |
| Sign-in succeeds but the organisation is missing | Ask an administrator to check how people join, your invitation or directory sync, and whether your access was removed. Signing in can't restore access an administrator removed. |
| Organisation is listed but Chat is blocked | Check the selected **Chat as** context, then ask an owner or seat admin to check your membership and seat. |

## Get useful help {#get-useful-help}

Tell your organisation’s identity administrator which step failed, the visible guidance and the approximate time with its time zone. Include a Microsoft correlation reference if one is shown. Keep passwords, tokens, raw SAML responses and sign-in callback URLs private.

Administrators can use [SSO setup](https://help.maincode.com/products/matilda/v1/en/authentication/set-up-single-sign-on) and [SSO recovery](https://help.maincode.com/products/matilda/v1/en/authentication/manage-sso-and-recovery).